Have you ever wondered how Donald Trump and Barack Obama became presidents? How did Martin Luther King rally more than 200,000 people to listen to his speech "I have a dream"? How did Elon Musk raise hundreds of millions of dollars from investors to finance SpaceX and his space conquest?
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Jetzt kostenlos anmeldenHave you ever wondered how Donald Trump and Barack Obama became presidents? How did Martin Luther King rally more than 200,000 people to listen to his speech "I have a dream"? How did Elon Musk raise hundreds of millions of dollars from investors to finance SpaceX and his space conquest?
The answer is quite simple; they persuade people to believe in them, in their vision. In this explanation, we will dig deeper into their secrets. So keep reading if you want to learn more about persuasive strategies that can help you daily.
Let's start this explanation with a definition of persuasion.
Persuasion is about convincing someone to agree with or do something.
Persuasion is a powerful tool that can help you achieve your goals in your personal life. For example, it can help gather people to work towards something dear to you, or it can help convince people about something you believe in.
It's also a great skill that can help you advance your career. For example, it can help you persuade people to buy a product or service you sell, it can help you negotiate a promotion, and it can help you convince your coworkers of your ideas in a teamwork effort.
It's true what they say, that words are the true weapons. Those who fight with steel are limited to the strength of their arm, the reach of their blade, and the timing of their strike; but those who fight with persuasion know no limits–not time, nor status, nor chance.1
- A.J. Darkholme
Persuasion isn't necessarily a nefarious tool people use to manipulate others into doing something for someone else's interest. But, as Darkholme said, persuasion is a powerful tool that can move mountains. Suppose you can rally people around you and persuade them to work together and achieve a common goal. You can do many things alone, but you can do much more if you convince people to follow you.
As such, persuasion plays an essential role in communication, some even argue that most communications are, to a certain degree, a form of persuasion.
Effective persuasion is not only about talking and giving a speech to someone; it requires active listening, interpersonal skills, good communication, and emotional intelligence.
Check out our oral and written communication explanations to help you effectively communicate with others.
In 1984, Robert Cialdini published a book called "Influence." He was interested in the psychological process of persuasion and wanted to understand how and why people agree to something. In his book, Cialdini described the six principles of persuasion2 that affect people's decision-making:
Reciprocity: the first principle is about reciprocity. Cialdini realized that people like balance and tend to be fair to one another. If someone is nice to you, you will tend to be nice in return. If someone gives you something, you feel that you need to give something in exchange. It's why companies often give small gifts to prospective customers; it's a way for them to catch their prospects' interest and put them in a state of mind where they feel that they need to reciprocate and listen to their offer.
Commitment and consistency: People generally like to be consistent with their decisions and don't like to change their minds all the time. If they have an opinion and say something one day, they will mostly say something similar the next day. An easy way to have people commit to something is to start smaller first with something that seems insignificant and to continue asking for more and more. People might agree to something significant simply because they have agreed previously.
Social proof: people will most likely trust something if someone else agrees to it or has used it before. That's why book ratings and reviews by celebrities are so crucial in eCommerce: items trusted by users with five stars attract more attention than items with a low rating.
Liking: people are more receptive to someone they know and like, rather than someone they don't appreciate. That's one of the reasons why salespersons tend to be friendly, as people will be more receptive to them.
Authority: when someone has authority in a field, it gives that person credibility to what they say, and people will more likely trust them. For example, a famous economist talking about a new fiscal policy, dentists recommending toothpaste, or a doctor that promotes the benefits of a new medicine.
Scarcity: if something is rare, created in a limited edition, or for a limited period, people will be more interested in having it, as they fear they might never get it again. You can see many of these limited offers online: "only 30 min left for this discount", "only two items left," etc.
You can use the following visual aid to help you remember these principles:
Many well-known strategies can help you persuade people. For this explanation, we will talk about four famous persuasion strategies:
Ethos: this strategy is about convincing people by using their ethical sense. For example, a question that would appeal to any basic moral reasoning: "Would you like to save starving children?".
Pathos: this strategy is about playing with people's emotions. People can become emotional, especially if they relate to a story. For example, if someone just lost someone to cancer, they will be very receptive to messages about cancer research.
Logos: this strategy focuses on a person's logical sense. They can convince people by using high authority or scientific facts.
Kairos: this strategy focuses on timing by creating a sense of emergency. For example, if it's a limited offer only available for three days, or there are only two items left, you need to make a decision quickly.3
These strategies are written in Greek, as they were allegedly taught more than 2,000 years ago by Aristotle. At that time, education was only given through oral communication, and scholars were often furiously debating with one another.
Check out our explanation of oral communication to learn more about this topic.
Persuasion is crucial in advertising, as its primary purpose is to convince a potential customer to purchase a product or a service. Therefore, advertisers often use the communication strategies described above to reach their goals.
Dr. Jay A Conger published an article called "The necessary art of persuasion." In his publication, he argued that persuading someone is not only about your argument and position, but it is also how you present it. Dr. Jay A Conger studied the behavior and techniques of several business leaders and created a four-step guide that can help you persuade anyone:
Establish Your Credibility: Persuading someone is tricky as that person needs to believe in you and trust what you say. The first step is to gain this trust by establishing your credibility and providing evidence that you are a figure of authority in that field. It can be through a qualification or diploma you have, similar experiences you have had, etc.
Frame your goal to find common ground: even if you have authority in a field, your arguments need to appeal to the person, which is why it is more convincing if you can frame your arguments through something your audience already agrees with or find common ground between your argumentation and theirs.
Reinforce your position by providing evidence: giving examples or showing the results of past success is a great way to reinforce your argumentation and help convince your audience.
Connect emotionally with the audience: we are most of all emotional beings, and emotions often overcome rationally. If you can connect to your audience emotionally, it will greatly help you to convince them.
You can use the following visual aid (Figure 2) to help you remember these steps:
Let's put Dr. Jay A Conger's strategy into practice with an example:
Let's imagine that a lab is launching a new pill that can revolutionize breast cancer treatment. The lab invites potential investors to a presentation to convince them to finance their new factory to mass-produce the medicine.
Now that you have a better understanding of the persuasion principles, you know some strategies and have a method to persuade people. It is time for you to use these techniques and principles to reach your personal and career goals.
The four types of persuasion are:
Persuasion isn't necessarily a nefarious tool people use to manipulate others into doing something for someone else's interest.
Persuasion isn't necessarily a nefarious tool people use to manipulate others into doing something for someone else's interest. Suppose you can rally people around you and persuade them to work together and achieve a common goal. You can do many things alone, but you can do much more if you convince people to follow you. As such, persuasion plays an essential role in communication, some even argue that most communications are, to a certain degree, a form of persuasion.
Persuasion is a powerful tool that can help you achieve your goals in your personal life. For example, it can help you gather people to work towards something dear to you, or it can simply help you convince people about something you believe in.
It's also a great skill that can help you advance your career. For example, it can help you persuade people to buy a product or service you sell, it can help you negotiate a promotion, and it can help you convince your coworkers of your ideas in a teamwork effort.
Dr. Jay A Conger defines the four phases of persuasion as follow:
Effective persuasion is not only about talking and giving a speech to someone; it requires active listening, interpersonal skills, good communication, and emotional intelligence.
Reciprocity, Commitment and consistency, Social proof, Liking, Authority, and Scarcity are all principles and techniques that can be used to persuade someone.
Ethos: this strategy is about convincing people by using their ethical sense. For example, a question that would appeal to any basic moral reasoning: "Would you like to save starving children?".
Pathos: this strategy is about playing with people's emotions. People can become emotional, especially if they relate to a story. For example, if someone just lost someone to cancer, they will be very receptive to messages about cancer research.
Logos: this strategy focuses on a person's logical sense. They can convince people by using high authority or scientific facts.
Kairos: this strategy focuses on timing by creating a sense of emergency. For example, if it's a limited offer only available for three days, or there are only two items left, you need to make a decision quickly.
In his book, Cialdini described the six principles of persuasion2 that affect people's decision-making:
Reciprocity: the first principle is about reciprocity. Cialdini realized that people like balance and tend to be fair to one another. If someone is nice to you, you will tend to be nice in return. If someone gives you something, you feel that you need to give something in exchange. It's why companies often give small gifts to prospective customers; it's a way for them to catch their prospects' interest and put them in a state of mind where they feel that they need to reciprocate and listen to their offer.
Commitment and consistency: People generally like to be consistent with their decisions and don't like to change their minds all the time. If they have an opinion and say something one day, they will mostly say something similar the next day. An easy way to have people commit to something is to start smaller first with something that seems insignificant and to continue asking for more and more. People might agree to something significant simply because they have agreed previously.
Social proof: people will most likely trust something if someone else agrees to it or has used it before. That's why book ratings and reviews by celebrities are so crucial in eCommerce: items trusted by users with five stars attract more attention than items with a low rating.
Liking: people are more receptive to someone they know and like, rather than someone they don't appreciate. That's one of the reasons why salespersons tend to be friendly, as people will be more receptive to them.
Authority: when someone has authority in a field, it gives that person credibility to what they say, and people will more likely trust them. For example, a famous economist talking about a new fiscal policy, dentists recommending toothpaste, or a doctor that promotes the benefits of a new medicine.
Scarcity: if something is rare, created in a limited edition, or for a limited period, people will be more interested in having it, as they fear they might never get it again. You can see many of these limited offers online: "only 30 min left for this discount", "only two items left," etc.
What is persuasion?
Persuasion is about convincing someone to agree with or do something.
What are Cialdini’s 6 persuasion principles?
Reciprocity, Commitment and consistency, Social proof, Liking, Authority, Scarcity
Is Ethos one of Cialdini's 6 persuasion principle?
No
What are the benefits of persuasion?
Persuasion is a powerful tool that can help you achieve your goals in your personal life, but also to help you advance your career.
Is persuasion an important skill to have to advance your career?
Yes
Is social proof one of the persuasion principle?
Yes
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